Frequently Asked Questions

Below are some of the questions we get asked a lot. Please have a look through before contacting us.

Can you get a refund for a donation?

Should you make a donation in error, or your circumstances change and you can no longer afford to give that donation, unfortunately, you will not be eligible for a refund.

The only circumstances in which your donation will be returned to you by a charity or nonprofit organisation is if you or your organisation has violated the terms of the gift. Some charitable organisations may be happy to authorise a refund, but this can vary and there is no guarantee. If you would like to request a refund, you should speak directly with the charity you have donated to and explain what has happened.